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FAQ

Frequently Asked Questions

 

1. What forms of payment do you accept on your site?

We accept PayPal, VISA, MASTERCARD and AMERICAN EXPRESS credit cards on our site...

 

2. Is it safe to purchase from your website? 

Yes of course, we use "The Safets" payment gateway in the world  -PAYPAL-  so you can feel safe to make a transaction with us because paypal will guarantee the safety transaction for buyer and seller

 

3. I am experiencing trouble placing an order on your site. What should I do?

If you are having technical issues or questions about the products and need clarity before placing an order please send an email to heavencase@gmail.com or Text us/Whatsapp to +62 821 1256 3239

 

4. I received a damaged product. What should I do?

If you received a product that was damaged during shipping, we will replace it (But please understand that this is your local post service fault). There are 2 steps to notify us of the damaged product.

1.      Send an email to heavencase@gmail.com with the subject line “Damaged Product”. Provide a high resolution image of the damaged product along with your name and order number. We will respond and ship a replacement out to you within 72 hours (excluding holidays and weekends).

2.      Return the package with it's original packaging to our shipping address below:

Please include your name, your order no and reason for return/exchange/refund

 

Heavencase

Attn: Returns

Toko Sumber Jaya

Jalan Raya Bogor Km.28 No.31

Jakarta Timur 13710

INDONESIA

 

5. I placed an order but selected the wrong color/product. What should I do?

Orders are handled automatically by our system, however if you purchase a wrong colour/model, you can text us/whatsapp to +62 821 1256 3239 before 2 hours after you placed your order

 

If you have any other question or anything in mind, please don't hesitate to contact us at :

 

Email : heavencase@gmail.com

Whatsapp : +62 821 1256 3239

 

 

Heavencase